My healthcare provider offers video visits. I have had quite a few video visits since the COVID-19 pandemic started. The video visits went quite well.
I found a research paper that investigated how patients viewed their primary care video visits:
Patient Perceptions of Telehealth Primary Care Video Visits
By: Rhea E. Powell, Jeffrey M. Henstenburg, Grace Cooper, Judd E. Hollander and Kristin L. Rising
https://www.annfammed.org/content/15/3/225.short
To my surprise, the investigation found that the patients felt more comfortable with video visits than office visits and even prefer to receive serious news via a video visit because they would be in their “own supportive environment.”
It is good to hear the views of the user/customer.
The study is very similar to a usability study (maybe it is a type of usability study). Usability studies are about the users’ attitudes/perceptions about the application or solution. Some studies focus on the user to ensure the user has input into the best solution.
Here is an interesting paper on usability testing:
Usability testing: A review of some methodological and technical aspects of the method
By: J. M. Christian Bastien
https://www.researchgate.net/publication/24256512_Usability_testing_A_review_of_some_methodological_and_technical_aspects_of_the_method
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